Having trouble logging in?
Try these simple steps below. If nothing works, reach out to us and we'll help you get connected.
For Android Users
Try a different browser
If login fails in your usual browser, try Chrome, Firefox, or Samsung Internet. Some browsers block login cookies more strictly than others.
Enable third-party cookies
In your browser settings, make sure third-party cookies are allowed. Look for "Privacy" or "Site settings" in your browser menu.
Clear your browser data
Clear your browser cache and cookies, then try logging in again. This fixes most stuck login issues.
Use Google sign-in
If email or Facebook login keeps failing, try the "Continue with Google" option — it tends to work most reliably on Android.
For iPhone & iPad Users
Use Google or Apple sign-in
On iPhone and iPad, Google and Apple sign-in are the most reliable options. If Facebook login shows an error, switch to one of these.
Allow cookies in Safari
Go to Settings → Safari → Privacy & Security, and make sure "Block All Cookies" is turned off.
Clear Safari history and data
Go to Settings → Safari → Clear History and Website Data, then try logging in again.
Try a different browser
If Safari keeps having issues, try Chrome from the App Store — it handles login redirects differently.
Good to Know
Don't wait too long
The login screen times out after a few minutes. If you step away, start fresh by tapping "Log In" again.
Close and reopen your browser
If you get a "session expired" message, fully close your browser app and reopen it before trying again.
Make sure you're registered
Only invited members can log in. If you've never received an invitation email, ask an admin to invite you first.